AEP Texas activates Incident Command Structure as Harvey approaches


AEP Texas has activated its Incident Command Structure (ICS) as Tropical Storm Harvey approaches the south Texas coast and develops into a hurricane.  

The AEP Texas ICS team currently is making arrangements to bring in additional resources to restore power after the storm passes, planning preliminary restoration schedules based on weather models, evaluating storm restoration staffing and making adjustments where necessary.  The team has initiated its internal and external communications outreach in accordance with the ICS plan.

Additional equipment and suppliers have been ordered or placed on reserve for use in making repairs after the storm passes.

"To the extent safely possible, every effort will be made to maintain electric service throughout the storm," according to Tom Coad, AEP Texas vice president of distribution region operations.  "However, crews will not be sent out until after the storm has passed."

During the storm, customers are asked not to call AEP Customer Solution Center except to report downed power lines and other situations that could pose a safety threat.

To report a fallen power line or utility pole, call 1-866-223-8508.  All power lines should be considered energized and dangerous.  Because of the likelihood that the storm will cause many lines to fall, customers are asked to keep their children and pets inside during and after the storm.

Residents can track progress on the restoration effort by visiting the outage area at There is a real-time map featuring the most current available information. 

Customers also can sign up for outage alerts to receive updates on outages.

The KRISTV.COM application is available now on the App Store™ and Android App Store.

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